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Support & General Information
Buried Cable
Paying Your Bill
Dialing Instructions
Operator Charges
Nebraska Relay 711
Travel / Weather Information 511
Human Services in Nebraska 211
Service Calls
Customer Rights
CPNI
If you experience any telephone problems, please call our office at 329-6225 and our service technicians will be paged.

Buried Cable 811
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Call Before you Dig!

Call Diggers Hotline at 811 or 1-800-331-5666 before starting any landscaping or construction projects or even planting a tree and setting a post. It's free and state law requires 48 hours notice before digging begins. All members of the Digger's Hotline will be notified when you call.



Paying Your Bill
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(Telecheck-By Mail & In Person)

Local and Internet service is paid one month in advance. Bills go out the first of the month. They are due on the 20th with automatic cutoffs on the morning of the 21st.

  1. You may pay your telephone bill directly through your bank.
    You receive your bills as a record of your calls and charges but it is marked paid. To apply for this service call our office at 329-6225.
  2. Mail your check to:

    Pierce Telephone Co., Inc.
    P.O. Box 113, Pierce, NE 68767


    You may pay in person at our office, or use the "drop box" if you prefer. Hoskins customers may also make payments at Elkhorn Valley Bank in Hoskins.



Dialing Instructions
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Local Dialing:
Hoskins to Pierce
Pierce to Hoskins

Long Distance Calling:
Dial 1 + Area Code + Telephone Number

International Calling:
011+ Country Code + City Code + Number



Operator Charges
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Any call that requires operator assistance, dialing "0", person to person, collect, credit card, time charges: Operator service charges do apply.



Nebraska Relay Service 711
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The Nebraska Relay Service is now accessible from any telephone in the state by dialing 7-1-1. If you need to call a Deaf, Hard of Hearing, or Speech Disabled person who uses a TTY, you may use the Nebraska Relay Service. An operator called a Communication Assistant (CA) will answer your call. Tell the CA the phone number of the person you are trying to reach. The CA will dial your call, type everything you say to the TTY user, and read everything the TTY user types to you.

The call is confidential and there is no charge to access the Relay. Long distance charges apply on any long distance calls made through the relay. Callers using a TTY can also dial 7-1-1. This is the newest 3 digit number to be mandated by the Federal Communications Commission (FCC). To find out more about 7-1-1 and the relay, contact the Nebraska Relay Customer Service at 1-800-322-5299 Voice/TTY.



Travel / Weather Information 511
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Dial 5-1-1 to access weather reports and road conditions around the clock from any phone. Callers can request route-specific information for interstates and highways throughout the state. There is no charge to callers. This program is managed by the Nebraska State Patrol and Department of Roads. We highly suggest that you save and remember this number for checking road conditions during inclement weather.



Human Services in Nebraska 211
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Get Connected. Get Answers. Dial 2-1-1 for information on local health and human services - 24 hours a day. Go to www.ne211.org for more information.



Service Calls
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If Pierce Telephone Co. makes a repair visit to a customer premises and the trouble is determined to be in customer-owned equipment or the inside wiring, a service charge will apply.

You can eliminate the charges of most service calls. You are responsible for the repair and maintenance of your inside wiring. However, Pierce Telephone will maintain the inside wiring for a monthly fee of $1.00 for residential and $2.00 for business, per telephone number, with a 12 month minimum agreement. Without this plan, charges apply.



Customer Rights
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Your business office has a basic responsibility to answer your questions and resolve your problems. Most telephone company's services are subject to the jurisdiction of the state regulatory commission. If you can't get a problem resolved, you may refer your complaint to:

Nebraska Public Service Commission
300 The Atrim
1200 "N" Street, PO Box 94927
Lincoln, NE 68509-4927
(402)471-3101 or 1-800-526-0017



CPNI
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Customer Proprietary Network Information (CPNI)
Important Notice Regarding Your Account Information

Pierce Telephone Co., INC. (PTC) and Pierce Long Distance (PLD) knows the importance of personal privacy to our customers. PTC keeps all account information strictly confidential to the fullest extent possible and uses industry-accepted technology to safeguard customer data. Recent changes in federal law concerning telecommunications companies, regulates the use of account information to selectively market specific products and services to specific customers.

What kind of information are we referring to?
This information, legally referred to as Customer Proprietary Network Information (CPNI), includes data such as which long distance carrier you have chosen, what calling features you use and which calling plans, if any, you have subscribed to.

Who uses this information and is it protected?
Only PTC and PLD can see or use this information. It is never released to outside companies. You have the right, and we have the duty under federal law, to protect the confidentiality of this information.

What do I need to do?
No action on your part is necessary unless you wish to restrict PTC & PLD's use of this type of information to contact you for the purpose of tailoring our service offerings to your individual needs. Should you wish to restrict use of your CPNI, please call us at 402-329-6225 or send e-mail to info@piercetelephone.com. Your request should be sent within 30 days of receipt of this notice. Restricting CPNI may make you ineligible to receive information from PTC about new products and services, packaged offerings, and various promotions.

How does this affect services I receive?
Whatever you decide will not affect the provision of any services to which you subscribe. Your approval or denial for use of CPNI will remain valid until you tell us otherwise. Again, we only use your account information to market other telecommunication products and services we offer and no action is required on your part unless you wish to restrict use of your CPNI. You will still receive monthly bill inserts, quarterly newsletters,a and other publications that are sent to all customers at the same time, so you will be kept up-to-date.

We look forward to being able to serve your telecommunication needs more efficiently with new products and services based on the information we know about your account.
 


 

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